Terms of Service

These Terms of Service (the "Terms") constitute a binding agreement between you and MayeleOS Inc. ("Freely Give," "we," "us," or "our") governing your access to and use of the Freely Give digital giving services (the "Service"). By using the Service, you agree to be bound by these Terms.

1. Introduction

Freely Give is operated by MayeleOS Inc., located at 407 W. Imperial Hwy, Suite H #769, Brea, CA 92821. These Terms are updated from time to time; the "Last updated" date at the top of this page reflects the current version. Your continued use of the Service following posting of revised Terms indicates acceptance of the revisions. We will use reasonable efforts to notify churches in advance of material changes.

2. Our Services

Freely Give provides the following services to churches and religious organizations:

• One-time and recurring digital gifts via card or ACH bank transfer
• Fund-targeted giving (designating gifts to specific church funds, missions, or building projects)
• Round-Up giving — connecting a donor's bank account and rounding up everyday purchases into gifts
• Guest giving via QR code or shareable link, without requiring account creation
• Donor mobile application (iOS, Android) and donor web interface
• Church administrator web panel for fund configuration, donor reporting, and payout management
• Generation of annual giving statements for tax purposes

Freely Give does not provide church management software, event ticketing, websites, mass messaging, media or video hosting, custom mobile applications, or check-scanning services. We may modify the Service from time to time; material changes that adversely affect a church's use of the Service will be communicated in advance where reasonably practicable.

3. General Terms

3.1 Your Account and Information Provided

To access most of the Service, you must create an account and provide accurate, complete, and current information. You represent that you have the authority to enter into these Terms on behalf of any organization for which you create an account. Our payment processor (Stripe) may require government-issued identification, Social Security Number, address, date of birth, and bank account details for identity verification and to comply with anti-money-laundering regulations.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must promptly notify us at help@freelygive.app if you believe your credentials have been compromised. You may not share account credentials with any unauthorized person.

3.2 Term and Termination

These Terms take effect when you first use the Service and continue until terminated by either party. Freely Give does not currently offer subscription-based pricing for its standard giving services; there is no auto-renewal of a recurring fee.

You may terminate your use of the Service at any time by closing your account through the church admin panel or by contacting help@freelygive.app. Donor accounts may be closed by the donor at any time through the app.

We may suspend or terminate your access to the Service immediately, without notice, if you materially breach these Terms, if your use of the Service creates risk of legal liability for Freely Give, in the event of your insolvency or bankruptcy, or as required by law.

Upon termination of a church account:

• The church may export gift records via the admin panel for at least thirty (30) days following termination
• Pending gifts will be allowed to complete; in-flight ACH transfers will settle normally
• Bank-account tokens and card tokens associated with the church's receiving account will be released back to Stripe per its standard practices
• Gift records will be retained as described in our Privacy Policy §8.4 for legal and regulatory purposes
• You remain responsible for chargebacks, refunds, and payment-processing fees attributable to transactions processed prior to termination

3.3 Notifications

The primary means of communication between Freely Give and church administrators is the admin panel (in-product notifications) and the email address on file. For account changes, billing matters, or service updates, contact help@freelygive.app. We may communicate service updates via in-product notifications or email.

3.4 Pricing and Fees

Freely Give charges transaction-based fees on gifts processed through the Service. Current rates are published on our Pricing page and may vary by payment rail (ACH vs. card) and gift size. We may update fee rates from time to time; material changes affecting churches will be communicated at least thirty (30) days in advance.

Donors may, at the church's discretion, be offered the option to cover fees so that 100% of the gift reaches the church. Where the donor declines, fees are deducted from the gift before payout. All fees are denominated in United States dollars.

3.5 Payments Processing

Freely Give is not a bank or money services business. All payment processing on the Service is performed by Stripe, Inc. ("Stripe"). By using the Service to receive or make gifts, you acknowledge and agree that:

• You will be bound by the Stripe Connected Account Agreement, the Stripe Services Agreement, the Stripe Restricted Businesses List, and the Stripe Privacy Policy, each as may be updated by Stripe from time to time.
• Freely Give will share information necessary for transaction processing — including donor identity and gift details — with Stripe.
• Stripe may require additional verification information from churches at any time to meet its compliance obligations; we will pass such requests along promptly.

For ACH bank-account giving, bank-account linking is performed by Stripe through Stripe Financial Connections, and donors agree to be bound by Stripe's applicable terms and the Stripe Privacy Policy. By connecting your bank, you authorize Freely Give, on behalf of your church, to debit your account by ACH for the Round-Up and gift amounts you set up — and to re-debit if a payment is returned. This authorization stays in effect until you cancel it, which you can do anytime in the app.

3.5.1 Disbursement

Freely Give does not collect, hold, or disburse funds. All gifts are collected by Stripe directly from the donor's payment instrument and disbursed by Stripe to the church's designated receiving account. Freely Give initiates the transaction on the church's behalf; at no point do funds pass through or rest in a Freely Give-controlled account. Standard disbursement timing is one to two banking days for card transactions and three to five banking days for ACH transactions, subject to Stripe's verification and risk-review processes.

3.5.2 Refunds and Chargebacks

Gifts made through the Service are voluntary charitable donations and are generally final. We recognize that mistakes happen — a duplicate charge, an incorrect amount, a gift to the wrong fund, or an unauthorized transaction. To request a refund, the donor should contact the receiving church directly; because the church receives the funds, it decides discretionary refunds and processes them from the admin panel. For a duplicate, incorrect, or unauthorized charge, contact Freely Give at help@freelygive.app. Approved refunds are returned to the original payment method, typically within five to ten business days; a returned or failed ACH gift reverses automatically and is not a refund.

Donors may also dispute a charge through their card issuer or bank. In the event of a chargeback or successful dispute, the disputed amount and any associated fees will be debited from the church's Stripe connected account or applied against future disbursements by Stripe. The church remains responsible for negative balances arising from chargebacks. Refunds initiated by a church through the admin panel are processed by Stripe and deducted from future disbursements.

3.5.3 Errors and Unauthorized Transactions

Freely Give will correct errors that are solely attributable to Freely Give, subject to the limitations of liability in §5. Donors and churches are solely responsible for: transaction mistakes resulting from inaccurate input, unauthorized access to accounts due to credential compromise, payment reversals, and delays or holds imposed by Stripe or the receiving bank.

3.6 Acceptable Use

You agree not to use the Service to:

• Send spam or unsolicited commercial communications
• Solicit funds for any unlawful purpose, or in violation of any sanctions or anti-money-laundering law
• Infringe any third party's intellectual property or privacy rights
• Upload malicious code, viruses, or any code designed to disrupt or compromise the Service
• Attempt to gain unauthorized access to any part of the Service or to any system, account, or data of another customer
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent expressly permitted by applicable law
• Use the Service in a manner that violates Stripe's Restricted Businesses list or any other applicable third-party policy

Violation of this section is grounds for immediate suspension or termination of the offending account, without prejudice to other remedies available to us.

3.7 Intellectual Property

Our Service. Freely Give and its licensors retain all right, title, and interest in and to the Service, including all software, design, documentation, and trademarks. You are granted a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service in accordance with these Terms. No other rights are granted by implication, estoppel, or otherwise.

Customer Content. "Customer Content" means any data that you or your church generate through the Service, including donor records, fund definitions, gift history, and church configuration. As between you and Freely Give, you (or, where applicable, your church) retain ownership of Customer Content. You grant Freely Give a non-exclusive, royalty-free, worldwide license to host, process, transmit, display, and use Customer Content solely as necessary to provide the Service to you.

Feedback. Any feedback, suggestions, or ideas you provide about the Service are non-confidential, and we may use them without obligation or compensation to you.

De-Identified and Aggregated Data. We may use de-identified, aggregated data derived from your use of the Service (for example, total gifts per month across all churches, average gift size by payment rail) for product improvement, sector benchmarking, and external publication, provided that such use does not identify any individual donor or church.

4. Customer Responsibilities

4.1 Church (Customer) Responsibilities

If you are a church administering an account on behalf of an organization, you are responsible for:

• Administering access to the Service, including granting and revoking administrator and authorized-user privileges
• Ensuring that all administrators and authorized users comply with these Terms and our Privacy Policy
• Maintaining the security of your account, including enforcing reasonable credential hygiene and enabling multi-factor authentication where available
• Using the Service only for legitimate church and ministry purposes
• Complying with all applicable laws, including tax, privacy, and consumer-protection laws in the jurisdictions where your donors reside
• Promptly notifying us of any actual or suspected compromise of your account

Special note on account access. Any administrator with access to your account may be able to change settings, including the church's designated receiving bank account. Exercise special care in managing administrator access to prevent fraud or unauthorized changes.

4.2 Church Administrator Responsibilities

Church administrators must:

• Follow the policies and instructions of the church and of Freely Give
• Obtain all necessary consents and permissions from donors and members whose information is managed through the Service
• Maintain the confidentiality of administrator credentials and use strong passwords where applicable
• Comply with applicable data protection law, including the Privacy Policy

4.3 Donor Responsibilities

Donors agree to:

• Provide accurate payment and identity information
• Use only payment methods (cards, bank accounts) that they are authorized to use
• Refrain from initiating chargebacks or payment reversals for gifts made knowingly and voluntarily; disputes should first be raised with the receiving church
• Promptly notify Freely Give of any unauthorized transactions on their account

4.4 Customer Content Warranties

You represent and warrant that:

• You own or have valid rights to all Customer Content you upload to or generate through the Service
• Use of Customer Content as contemplated by these Terms does not infringe the intellectual property, publicity, or privacy rights of any third party
• Customer Content does not violate any applicable law and is not defamatory

5. Limitation of Liability

To the maximum extent permitted by applicable law:

Service Provided "As-Is." The Service is provided on an "as-is" and "as-available" basis. Freely Give disclaims all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade.

No Liability for Third-Party Acts. We are not liable for any acts or omissions of Stripe or any other third-party service provider, including disbursement delays, payment-processing errors not attributable to Freely Give, or service outages of upstream providers.

Liability Cap. The aggregate liability of Freely Give arising out of or relating to these Terms or the Service, regardless of the form of action, will not exceed the greater of: (a) the total fees paid to Freely Give by the affected church during the trailing twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00).

Exclusion of Indirect Damages. In no event will Freely Give be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenues, lost donations, loss of goodwill, or business interruption, even if advised of the possibility of such damages.

Some jurisdictions do not allow exclusion or limitation of certain damages, so the above limitations may not apply in their entirety. Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.

6. Third-Party Services

The Service relies on the following third-party providers. Your use of the Service constitutes your acceptance of the applicable third-party terms:

• Stripe — payment processing and bank-account linking via Stripe Financial Connections (see §3.5)
• Supabase — database, authentication, and storage infrastructure (operated on Amazon Web Services)
• Vercel — web application hosting

Freely Give is not responsible for the acts or omissions of these third parties, except to the extent of our own gross negligence or willful misconduct. The Service may from time to time contain links to third-party websites; we are not responsible for the content of such sites and do not endorse them.

7. Confidentiality

Each party may have access to non-public, proprietary information of the other ("Confidential Information"). Each party agrees to: (a) hold the other's Confidential Information in strict confidence, (b) use it solely to perform its obligations or exercise its rights under these Terms, and (c) limit disclosure to its personnel with a need to know who are bound by confidentiality obligations no less protective than these Terms.

Confidential Information does not include information that: (i) is or becomes publicly known without breach of these Terms; (ii) was rightfully in the receiving party's possession prior to disclosure; (iii) is independently developed without use of the disclosing party's Confidential Information; or (iv) is required to be disclosed by law or court order, in which case the receiving party will give prompt notice to the disclosing party where legally permitted.

8. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and agree to the Privacy Policy.

For churches and donors located in the European Economic Area, the United Kingdom, or another jurisdiction with comparable data-protection law, a Data Processing Addendum is available on request to help@freelygive.app.

9. Miscellaneous

9.1 Entire Agreement

These Terms (including the Privacy Policy and any other documents incorporated by reference) constitute the entire agreement between you and Freely Give regarding the Service and supersede all prior agreements and understandings. Any additional terms must be in writing and signed by an authorized representative of Freely Give.

9.2 Amendments

We may amend these Terms by posting an updated version at this URL. Amendments take effect upon posting, and your continued use of the Service after that date constitutes acceptance. For material changes affecting customer churches, we will use reasonable efforts to provide advance notice via the admin panel or email.

9.3 Notices

Notices to Freely Give must be sent to help@freelygive.app and to 407 W. Imperial Hwy, Suite H #769, Brea, CA 92821. Notices to you will be sent to the email address associated with your account; you are responsible for keeping that address current.

9.4 Waiver

No failure or delay by either party in exercising any right under these Terms constitutes a waiver of that right. No waiver is effective unless made in writing.

9.5 Assignment

You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets without your consent.

9.6 Force Majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war or terrorism, labor disputes, internet or telecommunications failures, governmental action, or failures of third-party service providers.

9.7 Marketing and Customer Communications

Public Reference. During the term of your use of the Service, Freely Give may publicly identify your church as a customer in marketing materials, including by use of your name and logo. You may withdraw this permission at any time by emailing help@freelygive.app.

9.8 Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws provisions. Subject to §9.9, you and Freely Give consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California for any matters not subject to arbitration.

9.9 Dispute Resolution

Informal resolution first. Before commencing arbitration, the party raising a dispute will send the other written notice describing the dispute, the relief sought, and the sender's contact information. Notice to Freely Give must be sent to help@freelygive.app as provided in §9.3. The parties will attempt in good faith to resolve the dispute for thirty (30) days following that notice. If the dispute is not resolved within that period, either party may commence arbitration.

Binding arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including the breach, termination, enforcement, interpretation, or validity of any provision — will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted before a single arbitrator in Los Angeles, California. The arbitrator will apply the substantive law of the State of Delaware specified in §9.8, exclusive of its conflict-of-laws rules.

Federal Arbitration Act. The parties acknowledge that these Terms evidence a transaction involving interstate commerce. Notwithstanding the reference to applicable substantive law above, the Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of this arbitration provision and any arbitration conducted under it.

Equitable relief and provisional remedies. Nothing in this section prevents either party from (a) seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual-property rights or breach of confidentiality obligations, or (b) seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

9.10 Indemnification

You agree to defend, indemnify, and hold harmless Freely Give and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and reasonable attorneys' fees arising out of: (a) your breach of these Terms, (b) your violation of any law or third-party right, (c) Customer Content uploaded or generated under your account, or (d) any unauthorized use of the Service through your account.

9.11 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

10. Definitions

• Account — the account you establish to access the Service, including church accounts and donor accounts.
• Authorized User — an individual granted access to a church's Freely Give account by a Church Administrator.
• Church (Customer) — the religious organization that establishes an account with Freely Give to receive gifts.
• Church Administrator — an individual authorized by a Church to manage that Church's Freely Give account.
• Customer Content — data uploaded to or generated through the Service by you or your church, including donor records, fund definitions, and gift history.
• Donor — an individual who makes one or more gifts through the Service to a Church.
• Member — an individual associated with a Church (typically a congregant) whose information may be entered by a Church Administrator or by the Member.
• Personal Data — has the meaning given in the GDPR, CCPA, or comparable applicable law.
• Service — the Freely Give digital giving platform, including the donor mobile app, church admin web panel, websites, and APIs.
• Service Fee — the transaction fee charged by Freely Give as set forth on the Pricing page.
• Term — the period described in §3.2.
• You / Your — the individual or organization using the Service.